Note: Rider will be charged for a lesson if less than 24 hours is given. If rider cancels or misses three (3) consecutive lessons for any reason, Cougar Mountain Stables reserves the right to assign the lesson time to another rider.
All lessons require a 24 hour cancellation notice in order to fill the riding lesson slot or client will be charged unless due to inclement weather. We believe in QUALITY not QUANTITY lessons, as we prefer to provide personalized & safe instruction to our students, therefore lessons are private, semi private or group with 3 riders maximum. Lesson packages are valid for for a 30-60 day period. It is the responsibility of the rider to schedule make up lessons. NO REFUNDS ON PACKAGES. Lesson riders are expected to be on time to their scheduled appointments, riders who show up 30 minutes tardy to their scheduled lesson will have their lesson cancelled and will be charged for the missed appointment, in order for instructors to stay on schedule with other students. ALL beginner level lessons are private only for safety reasons.
If a particular instructor is unavailable on a given day, Cougar Mountain Stables will make every effort to provide a qualified substitute instructor. If a substitute instructor is provided, the lesson will remain as scheduled. This shall not constitute cause for cancellation and subsequent credit to the client. If one cannot be provided, the client will be contacted and the lesson will be canceled at no charge.
In the event an instructor will not be available for an extended period of time, the client will be contacted and given the option to reschedule with another instructor or canceling at no charge.